| |
Frequently
Asked Questions
How
do I navigate your website?
You will always find the main navigation bar on the right
of the screen.
About
Us - tells you about Art for All
Gallery - VIEW/ORDER
- Art Gallery & delivery details
Artists Biographies
- about the artists
Competition
- win a print over £25.00
Posters -
open prints & Free posters
Artfinders
- looking for a print, ask us
Collecting
Prints - full of facts & tips
Events - what's
on - worldwide
Contact Us
- plus interesting links Throughout
the site there are links to information and to e-mail us at
Art for All
How
do I order?
Have a look around the Gallery by clicking on Print
Gallery. When you find a print you like either click
on the picture or 'Buy Now' button. Click on the picture to
enlarge it and if you wish to buy a print select none from
the menu. For a framed print select the frame you would like.
Then click “Add to Cart” button. If you wish to
continue shopping keep browsing and adding prints to your
basket. To delete an item from your basket, click 'Remove'
and 'Update'. When you are ready to complete your order, click
'Checkout '.As a new customer you will need to register your
details, username and your password as this will enable you
to access your account and track your orders. Or, if you prefer
you can use the Quick Checkout. Either way once we have received
your order we e-mail you progress reports through to dispatch.Then
you just follow the easy instructions on completing your order,
and select your payment option. We can assist you if you via
email enquiries@art4all.co.uk
What frames can I choose?
We offer certain frames with our prints, that we have selected
at discounted prices. Our frames are quality wood and are
custom made for each order.
Framed pictures are board backed with glass and finished ready
to hang.
However, we can supply a huge range of frames, and should
you require something different then we can discuss and provide
a quotation. Just add the details to the comments box during
ordering or e-mail us the details first.
(Note:
ART for ALL reserves the right to change
the quality or style of standard frames dependant on availability.
We can only frame artwork purchased from Art for All.)
What
guarantee of quality do I have? As members
of the Fine Art Trades Guild, we work to the standards set
for picture framing, and to the code of ethics. (A copy can
be supplied on request). That is why we recommend you use
your local FATG framer when you purchase mounted prints from
us. www.fineart.co.uk
to check for a framer near you.
How can I pay?
Cheques, Debit/Credit cards and our easi-payment
scheme (see delivery in gallery navigation bar)
Do you deliver or send products outside of the United
Kingdom?
Yes, print only and mounted prints. Delivery costs will be
advised at the time of order. For insurance reasons, it is
not possible to deliver framed pictures outside
of the UK mainland.
Can
I deliver to a friend’s address?
Yes, we can normally deliver to any address you specify. As
long as the delivery is between Monday - Friday and a signature
can be obtained. (1st Class postal service for small packets
not included). However, we can arrange express delivery for
those urgent orders.
Can I send a message with a gift?
Yes - just enter your message in the comments box or you can
use our Gift Wrapping service. At your request, we will gift
wrap the items of your choice to suit the occasion, along
with a gift tag bearing your own personal message. We will
then deliver the items directly on your behalf, to another
address as advised. Then let you know that the parcel is in
transit and send the receipt to you.The perfect solution for
those special gifts - which means you can say ' bye bye' to
that sinking feeling - when you realise that you have forgotten
that all important date !!
£
2.00 for all mounted prints
£ 6.00 for framed pictures up to A3 size
£ 10.00 for framed pictures larger than A3 size
Will
I receive an order confirmation?
A confirmation email will be sent shortly after your order
has been placed to confirm your order and delivery details.We
also e-mail you on the progress of your order through to dispatch.
|
|
How
are orders packed for shipping?
We want you to receive your order in perfect condition, so
we make every effort to ensure your order arrives intact.
* Small unframed paper items - Flat packed
within hard backed security sealed envelope
* Large mounted prints - wrapped in kraft
paper and secured in hard board outers
* Framed prints or stretched canvas - wrapped
in kraft paper and bubble wrap and secured in a custom made
hard board box.
Is
my package insured during the transit?
Yes, your package is insured and guaranteed. If you are not
completely satisfied or the package is damaged on receipt
- you must advise Art for All with 3 days of receipt. Then
return the order to Art for All within 14 days of delivery
date, but we can only refund delivery costs for damaged goods
only.
When
can I expect to receive my order?
We ship print only/mounted prints within 10 days of receipt
of order and within 21 days for framed/canvas prints. However,
we aim to deliver within these time frames when ever we can.
How will my picture be delivered?
Your order will be delivered by Parcelforce Worldwide between
Monday - Friday 9am-6pm. A signature will be required. (1st
Class postal service for small packets not included). If you
are out a re-delivery card will be left. Should you wish delivery
is made to a neighbour just add details to comments box when
ordering.
How will I know when my order has been despatched?
We will email a confirmation of dispatch, and expected delivery
time. Only then do we take payment inline with Mail Order
Guidelines.
What if I’m not in when my package is delivered?
If you are out, Parcelforce Worldwide will leave a re-delivery
card. Should you wish delivery to be made to a neighbour just
add details to the comments box when ordering. If you want
to arrange another delivery time or specify them another delivery
address, you will need to phone the number specified.
Can I get a refund?
If you are not entirely satisfied with your purchase, you
may return to us the item for replacement or full refund within
14 days from the date of delivery. To return an item, please
send an e-mail to enquiries@art4all.co.uk
with your order number and reason for the return.
How
long will it take to receive a refund?
Once we receive the goods back we process the refund within
14 days. You will receive an e-mail confirming receipt and
then when refund will be made. Refunds will be made in line
with the payment option used.
If I change my email address or move, what do I do?
Just go to “My Account” page and select the relevant
details. You can then amend your address, personal details
or password etc, as you wish.
If I forget my password,what should I do ?
T ype in your email address, and click on 'password forgotten?'
you will then recieve a new password. You can then go to 'My
Account' and change your password, if you wish.
Is shopping online safe with Art for All?
We partner with Paypal for secure credit card transactions
or you can pay by cheque. It is your choice. We are registered
under the Data Protection Act 1984. Any information or personal
details we hold is only used for our business purposes and
never passed to another party. Customers may request a copy
of the details held on computer by Art for All, however an
administration fee of £10 will be payable.
How
do I stop Art for All sending me e-mails?
When you order or enter our competitions or contact us by
e-mail, we reserve the right to capture your e-mail address.
This is to enable us to communicate or send information or
offers that may be of interest to you. If you do not want
this to continue, please email us at any time, with 'Remove'
in the subject line and we will remove your details from our
our mailing list.
Do you have a question not mentioned here?
We are always looking for ways to improve your overall experience
with us. If you have a question or suggestion, please contact
us at enquiries@art4all.co.uk
and we will get back to you promptly.
Art
for All, Lower Road, Little Hallingbury, Herts CM22 7RD
|
|
